And the number of vendors out there servicing the automotive industry is overwhelming. When you consider there are over 16,000 franchised dealers in the United States, there is plenty of opportunity out there for them. And the rapid pace of change in our business, especially over the past 20 years, has brought many more potential partners into view.

I use the word partner intentionally because that’s what vendors are. If you treat them like second-class citizens, you are going to find yourself frustrated and always chasing the latest craze. If, however, you approach it as a mutually beneficial relationship, you’re bound to have better results.

So, how do I make a decision about a vendor? Here’s my process:

1. What is the need I am trying to fill? And what is the desired result or continuing outcome? For example, let’s say I want to sell more cars out of our existing customer database. There are numerous companies that will mine your database for you to find more sales opportunities (full disclosure: my favorite is Auto Alert). One can argue that if our salespeople stayed on top of opportunities there wouldn’t be a need for this, but that’s probably a topic for another column. Anyhow, let’s say I’m agnostic on the vendor and want to sell 20 cars per month.
2. Next, are we staffed properly to achieve this goal? Are we going to have salespeople in charge or hire more people to assist? If the staffing isn’t correct, it won’t matter which vendor you choose because you’re set up to fail off the bat.
3. Which vendors are in the space and what do they have to offer? I find sites like Driving Sales are very helpful in comparing who is out there, including dealer reviews. I also read a lot of industry publications like Dealer Magazine and Dealer Marketing magazine to see what others are doing and what changes are happening in the “vendor world.”
4. Then I like to get references from other stores that are currently using the vendor, specifically people who represent the same brand we do (in our case, Lexus). The goal here is to get an “apples to apples” comparison from another dealer in the same situation. I generally don’t like to be the first one of my brand to try something out (been the guinea pig too many times!). Let someone else work out the kinks. Some might argue that you can get a leg up on the competition if you are first, which is a valid point, but at this point in my career, I prefer to wait. I ask the GM (or another responsible executive) how long they’ve been working with the vendor and how it affected their business. Were they looking to solve the same problem as us? What insights can they give? And I try to get hard numbers if they’re willing to share. Not saying that it will guarantee I get the same results, but at least you can (sort of) measure their ROI.
5. At some point, whether before or after the references, you need a product pitch, demo or webinar. This is where I like to get my managers involved, the ones who are going to have the day-to-day responsibility of using the product or dealing with the vendor rep. If it’s a service, website or app, how easy is it to use? If it’s a product, what does it do for you, your people and/or the end customer? What is the value proposition? What support will they provide after the sale? Everyone should ask tough questions (but not insulting) and play devil’s advocate to their pitch. They’ve rehearsed it thousands of times and should either be able to answer or get you the answer within a short time frame. Ask about their agreements. Most vendors these days have a month-to-month or 30-day out clause. If someone wants a longer agreement, there is usually a large capital investment involved (think uniforms, oil dispensing, etc.).
6. Finally, it’s decision time. I like to have a consensus among the managers. If everyone’s not on board, the likelihood of failure goes up immensely. If we have an agreement, the last thing is the price. I know this may be sacrilege for some, but the price is actually irrelevant. The ROI is more important in the long run. After all, if the product or service doesn’t work, we’re going to fire them anyway. I don’t want to buy something because it was the cheapest on the market, I want to buy it because it makes my business better!

After choosing which vendor to go with, then the hard part begins – implementation and measurement. People need to be trained properly and the “why” of the product or service switch will have to be explained. This is where the dreaded word of change comes in – people need to understand that you’re doing this to improve things, not make them worse. Getting buy-in quickly helps so much.

Then you have to measure how the product or service is doing. This is where I think a vendor ultimately succeeds or fails. If we have a good rep, I guarantee we’re going to stay with that vendor longer than one with little to no follow-up. We figuratively need our hands held, especially in the beginning.

I hope this helps. Feel free to leave some feedback. How is your process different? I’m always on the lookout for better ways to do things.

Make it an awesome day! (it’s a choice)

Dan

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In only the second year of its inception, The Rockstar Auto Conference has been recognized for its innovative approach to presentation and training for those in automotive with a nod from one of the industry standards. The Automotive Conference Category has many worthy contenders, and such recognition is impressive, especially for a young company.

From the beginning, the focus of Rockstar has been to break the conference mold and engage the attendees in a way no other experience could. The upstart began strong in 2016 with speakers such as Grant Cardone and a special session from Gary Vaynerchuk and has continued to offer that level of access to rockstar level sales, leadership, and marketing pros. The most recent panel was a star-studded event with several of the presenters receiving individual awards in their fields this year. Many professionals have been to similar events where such talent was on display, but Rockstar attendees are treated with an entirely different experience.

“Our conference movement was formed with the belief that we can make the auto industry a better place for both the consumer and the dealer, which is why we decided to lead the change through education and personal growth.”

What makes the Rockstar Auto Un-Conference Event stand apart from the others? Founder Mat Koenig explains, “The reason Rockstar resonates with people is that we are focused on helping people create a new quality of life. When we help them do that, it makes them better leaders, better marketers and better sales people because they’re excited about going to work again with their new skills.” Speakers are encouraged to let their guard down and present candidly on the challenges and triumphs they have encountered while offering immediately applicable content. Audience members are engaged and met with real life scenarios and implementable strategies useful to their business and personal goals. The Rockstar Auto Un-Conference Event is a fast-paced, intense immersion peppered with rock and roll, excitement, and access to personal development opportunities unlike any other. Its intent is to not only give much needed information to automotive professionals, but also help revive and stimulate their passion.

Offered as multiple events throughout the nation for more opportunity to attend, Rockstar is very accessible, but the experience does not stop after attendees leave the venue. To keep the intensity and zeal, online opportunities as well as mini-events for continued cultivation are offered. Attendees and presenters are connected to each other via the Rockstar Automotive Wolfpack online social network for sustained, incomparable support, accountability, and more.

Founder Chris Speer expresses Rockstar’s ultimate goal, “Our conference movement was formed with the belief that we can make the auto industry a better place for both the consumer and the dealer, which is why we decided to lead the change through education and personal growth.” Aspirations that this event is well on its way to achieving.

For additional information, contact Chris Speer or Mat Koenig at (269) 775-0002 or info@rockstarautoconference.com.

About Rockstar Auto Conference

The Rockstar Auto Conference was founded in 2016 by Mat Koenig and Chris Speer to offer life changing experiences to automotive professionals. At the Rockstar Un-Conference Events attendees learn how to create a winning culture in their dealerships, from hiring, training and coaching to leadership and sales development. Some of the best leaders, marketers, brand builders and game changers in the country present on subjects such as building a rockstar brand and buyer based culture. The Rockstar Auto Conference strives to improve the auto industry and lead the change for consumers and dealers alike through education and personal growth.

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Interview:

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Vendor Name
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Founded:

Headquarters:

2000

Los Angeles, California

Estimated Annual Revenue

$18M

Company Size

~100 employees

CEO Approval Rating

90/100

Services

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• Sed id turpis sagittis, ultricies erat quis, tristique leo.
• Lorem ipsum dolor sit amet, consectetur adipiscing elit.
• Sed id turpis sagittis, ultricies erat quis, tristique leo.
• Lorem ipsum dolor sit amet, consectetur adipiscing elit.
• Sed id turpis sagittis, ultricies erat quis, tristique leo.

“They did a great job!”

– John Doe
General Manager

Vendor Name
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Founded:

Headquarters:

2000

Los Angeles, California

Estimated Annual Revenue

$6M

Company Size

~40 employees

CEO Approval Rating

88/100

Services

• Lorem ipsum dolor sit amet, consectetur adipiscing elit.
• Sed id turpis sagittis, ultricies erat quis, tristique leo.
• Lorem ipsum dolor sit amet, consectetur adipiscing elit.
• Sed id turpis sagittis, ultricies erat quis, tristique leo.
• Lorem ipsum dolor sit amet, consectetur adipiscing elit.
• Sed id turpis sagittis, ultricies erat quis, tristique leo.

“They did a great job!”

– John Doe
General Manager

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