Human Resources – DealershipNews.com https://dealershipnews.com Automotive News You Can Use Thu, 06 Feb 2020 20:43:54 +0000 en-US hourly 1 https://wordpress.org/?v=5.6.12 https://dealershipnews.com/wp-content/uploads/2017/11/cropped-DSNLogo-Mobile-32x32.jpg Human Resources – DealershipNews.com https://dealershipnews.com 32 32 158686725 Steve Warner with AutomotoHR https://dealershipnews.com/2020/02/steven-warner-with-automotohr/?utm_source=rss&utm_medium=rss&utm_campaign=steven-warner-with-automotohr Thu, 06 Feb 2020 20:43:32 +0000 https://dealershipnews.com/?p=41483 Dealership News interviews Steve Warner the Founder and CEO of AutomotoHR to understand some of the differences between his HR solution and some of the competitors. Always find more tips and tricks on how to run a better Dealership and news you can use at DealershipNews.com

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Dealership News interviews Steve Warner the Founder and CEO of AutomotoHR to understand some of the differences between his HR solution and some of the competitors. Always find more tips and tricks on how to run a better Dealership and news you can use at DealershipNews.com

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Your Response Matters https://dealershipnews.com/2020/02/your-response-matters/?utm_source=rss&utm_medium=rss&utm_campaign=your-response-matters Wed, 05 Feb 2020 18:12:11 +0000 https://dealershipnews.com/?p=41445 Your response to a claim of harassment or discrimination MATTERS. Here are a few tips! I am not an attorney and my videos are not meant as legal advice

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Your response to a claim of harassment or discrimination MATTERS. Here are a few tips!

I am not an attorney and my videos are not meant as legal advice

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Are Your OSHA 300s Ready? https://dealershipnews.com/2020/02/are-your-osha-300s-ready/?utm_source=rss&utm_medium=rss&utm_campaign=are-your-osha-300s-ready Mon, 03 Feb 2020 18:18:57 +0000 https://dealershipnews.com/?p=41373 It’s time to post the OSHA 300 summary log of workplace injuries and illnesses! February 1-April 30!

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It’s time to post the OSHA 300 summary log of workplace injuries and illnesses! February 1-April 30!

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5 Tips for Company Holiday Parties https://dealershipnews.com/2019/12/5-tips-for-company-holiday-parties/?utm_source=rss&utm_medium=rss&utm_campaign=5-tips-for-company-holiday-parties Fri, 06 Dec 2019 23:26:23 +0000 https://dealershipnews.com/?p=39110 Sandy Zannino Vlog transcript powered by Sonix—the best video to text transcription service Sandy Zannino Vlog was automatically transcribed by Sonix with the latest audio-to-text algorithms. This transcript may contain errors. Sonix is the best way to convert your video to text in 2019. Narrator: Industry insights from Innovative Auto...

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Sandy Zannino Vlog transcript powered by Sonix—the best video to text transcription service

Sandy Zannino Vlog was automatically transcribed by Sonix with the latest audio-to-text algorithms. This transcript may contain errors. Sonix is the best way to convert your video to text in 2019.

Narrator:
Industry insights from Innovative Auto HR. Here’s Sandy Zannino.

Sandy Zannino:
Hi, everyone. And happy December. Welcome to another mini episode of “Auto Dealer HR, Ain’t Nobody Got Time For That.” It is one of my favorite times of the year. Christmas is coming. And with it comes one of my other favorite things… parties. Anyone that knows me knows how much I love parties. I’m always the first one and the last one on the dance floor.

Sandy Zannino:
And I really do love holiday work parties. It’s a time to dress up, relax, have some fun, and celebrate the year’s accomplishments with the people that we spend the majority of our time with. As much fun as company parties can be, they can also come with some risk for the company. I recently read an article where there were companies surveyed and only 65% were planning on having a holiday party this year. This is kind of in response to #metoo. So if your organization is having a party this year, I thought I’d bring you my top five tips for safe, fun and sane company Christmas party. You can also do a Google search and find plenty of articles on this topic, but these are my top five.

Sandy Zannino:
1. Limit the alcohol. Don’t have an open bar. One idea is to give one drink ticket and then have a cash bar.

Sandy Zannino:
2. Designate someone or a few someones depending on how many people you have attending to be the key taker. For those partiers who may not be able to drive safely.

Sandy Zannino:
3. Think about setting up in advance some alternate modes of transportation, Uber, Lyft, good old fashioned taxis. These are a couple ideas.

Sandy Zannino:
4.Think twice before making your party a mandatory event. I’ve had this question recently. Remember that mandatory usually means compensable.

Sandy Zannino:
5. Make sure your managers understand that although they may be off the clock and at a social event, they and their actions still represent your company.

Sandy Zannino:
So I hope you found something valuable in this mini episode of “Auto Dealer HR, Ain’t Nobody Got Time For That.” And feel free to share if you did. As always, wishing you a happy day. And see you next time.

Narrator:
Join us again for more industry insights from Innovative Auto HR.

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Don’t be so Old School! https://dealershipnews.com/2019/10/dont-be-so-old-school/?utm_source=rss&utm_medium=rss&utm_campaign=dont-be-so-old-school Thu, 31 Oct 2019 18:34:15 +0000 https://dealershipnews.com/?p=36652 One of the biggest challenges in our industry is attracting and retaining top talent.  We have struggled with chronically high turnover for as long as I’ve been around—and that’s been a while…this December will mark the beginning of my 22nd year in our wild and wonderful business!  Our astronomic turnover doesn’t seem to...

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One of the biggest challenges in our industry is attracting and retaining top talent.  We have struggled with chronically high turnover for as long as I’ve been around—and that’s been a while…this December will mark the beginning of my 22nd year in our wild and wonderful business!  Our astronomic turnover doesn’t seem to change no matter how much we yammer on about culture.  I have some opinions about that but that is another article isn’t it?  

What I felt compelled to write about after helping someone fill out an online application is this:  Dear Lord……please stop making it SO hard for people to send their initial application!!!!!  The entire process should take literally a few minutes not almost an hour for God’s sake!  

I get it…..I really do.  I used to be a stickler for having the entire application filled out right off the bat.  And I do still advocate for a full application collected in the hiring process.  I want that application that requests information that I want to know versus the resume which is information the candidate wants me to know.  I still believe that this is very important and can lead to discovering critical information about your candidate.  I’ve simply changed my mind about WHEN I want that information.  And if you just can’t see your way to changing it, PLEASE don’t put fields like date of birth on your application.  Are you asking for a ADEA (Age Discrimination) suit?  Again, another article.  

But seriously, times have changed people.  We are not living in the same world we did even 5 years ago.    My perspective has changed in the last few years and I believe that we need to keep it simple and make the process faster.   Get the long tiresome application later in the hiring process.  Please.  

Why you ask?  

Well, I’ll tell you.  It’s pretty simple really.  

Because you are going to lose candidates.  

We are operating in a very interesting employment environment.  In the beginning of October the Department of Labor posted that for the 18th month in a row there were more job openings that people to fill them.  Think about that for a minute.  For a year and a half employers have been in competition for candidates that have a LOT of options.   

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Additionally, we have historically low unemployment rates AND the workforce is filling with new generations.  Did you know that in just 4 very short years that 75% of our entire workforce will be made up of Generation Z & Millennials?  To top this off our Boomer generation is finally retiring—not only leaving a physical talent gap but also a skills gap.  In our industry, many of these Boomers hold our top management position.  Do you have a succession plan for this? 

So………..

So, we have candidates with options, very different wants and needs, who are doing EVERYTHING with their phone—and won’t be spending an HOUR to fill out an application for a position they MIGHT want to take.  Chances are they are already working and if they are dissatisfied and looking for a new employer they are going to apply with the company that gets them.  And if you don’t make the process quick and easy—that’s not you.  

So, rethink your application process—who knows what amazing new talent you are missing and gifting to the competition with an archaic process.  The talent pool is smaller than the ocean of open positions plus they are vastly different in their expectations.  

So, don’t be so old school in your recruiting strategies.  Update your thinking, update your process, update your application, update your ATS (my favorite is www.automotohr.com).  Make it simple, easy, and mobile friendly.  Talk to candidates—sell them on your dealership and your employee value proposition (yes, another article)—THEN once YOU know you want them, and THEY are convinced they want YOU—get them to fill out the application.  

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The Visionary vs. The Arsonist https://dealershipnews.com/2019/07/the-visionary-vs-the-arsonist/?utm_source=rss&utm_medium=rss&utm_campaign=the-visionary-vs-the-arsonist Fri, 19 Jul 2019 20:15:12 +0000 https://dealershipnews.com/?p=32176 There is a dark side to visionary leaders that often gets lost in the midst of the allure and appeal of progress. It’s like many relationships in life where we overlook the downside because the upside is good. In reality, the behaviors of BOTH sides are affecting your ability to...

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There is a dark side to visionary leaders that often gets lost in the midst of the allure and appeal of progress. It’s like many relationships in life where we overlook the downside because the upside is good. In reality, the behaviors of BOTH sides are affecting your ability to move forward and grow.



So, who showed up for work today? The visionary or the arsonist?

 

 

On my recent vacation I read a book named DO/SCALE by Les McKeown which increased my awareness of this dichotomy. Generally speaking, the book is a practical guide to scaling an organization. For me, it quickly became a practical guide in self-awareness as it introduced some common traits of visionary leaders. 

 

 

Of course we can all think of those mega-stars like Jobs, Bezos, and Musk… but I think there are many more of us in this boat who indeed fit the description of “Visionary Leader”; Most of us are just too hesitant to give ourselves the title. So, for the purpose of this exercise, I’m letting your humility off the hook and grouping you in if you are the type of person who leads with your head up, looking for opportunity to improve the lives of yourself and your team. 

 

 

The Blessings

There are plenty of reasons that you make a positive impact for your organization: You are willing and able to see new opportunity, for starters. Once you do, you know how to believe you can wrangle that opportunity and can inspire your team to do the same. You don’t listen to the outside nay-sayers and embrace the pivot. Truth-be-told, young companies would ALL die if it wasn’t for the blessing of your abilities. Yassssss!!!!

 

 

The Curse

Here is where the alter ego takes over: Things are going as planned aaaaaaaaaand maybe a better opportunity comes into view… Maybe some discouraging news comes in… or maybe all the routine of life and business are making you feel “boxed in”.

 

 

Enter the Arsonist. The Arsonist burns those mundane or less opportune items to the ground. And they do it in the name of pivoting, progress, or some other justification. And while this is happening, you are burning out your team, family, and losing credibility along the way. Nooooooo!!!!!

 

 

The Fix

The fix is, as I say, simple but not easy. The simplest fix is knowing the truth about which person showed up for work today. Which persona are you acting out of? Sometimes the right decision is to pivot. Self awareness is your friend here. For me, simply asking myself the question of “who” is making the decision is all it takes. Better yet, share this post with someone you trust and allow them to ask the question every time they suspect the Arsonist has the matches out. 

 

 

In my business, I have pivoted many times over the past 17 years and can argue that my mentality in doing so has made us a more successful company. However, when I really look closely, I see that half of those pivots were made by the Arsonist and stunted our growth, burnt out my team, and decreased opportunity.

 

 

Recently, I had a moment of clarity about our current business model and began going through the Visionary Leaders’ toolkit of excitement and vision casting while proposing a new business model that I believe will be rocket fuel; creating big opportunity for everyone on our team. I stopped myself and considered that this might be the Arsonist. I landed on the belief that it was not, but I didn’t stop there.

 

 

I then explained the Visionary/Arsonist principle to some of my leaders and asked them what they thought this was. They agreed that it seemed like the Visionary, confirming for me that the Arsonist’s matches were nowhere to be found. 

 

 

So for all of the Visionary Leaders reading this, and also all who work for, or are married to one, today is a great time to understand the blessing, the curse, and most importantly, the fix to determine who showed up today. The Visionary… or the Arsonist?  

 

 

Pursue clarity and respond accordingly 🔥 

 

 

I talk about this topic and others on my weekly Clarity Compressed Podcast. You can also listen on the platform of your choice: iTunes, Spotify, Stitcher, or Castbox. Connect with me on LinkedIn, Twitter, Instagram, and Facebook. And if you want to learn more, you can check out my website pauljdaly.com

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Sandy Zannino: EEO 1 Survey https://dealershipnews.com/2019/07/sandy-zannino-eeo-1-survey/?utm_source=rss&utm_medium=rss&utm_campaign=sandy-zannino-eeo-1-survey Fri, 19 Jul 2019 19:20:33 +0000 https://dealershipnews.com/?p=32165 The post Sandy Zannino: EEO 1 Survey appeared first on DealershipNews.com.

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Dealership News’ Midday Report – Employee Turnover and Hiring https://dealershipnews.com/2019/03/dealership-news-midday-report-employee-turnover-and-hiring/?utm_source=rss&utm_medium=rss&utm_campaign=dealership-news-midday-report-employee-turnover-and-hiring Tue, 05 Mar 2019 20:00:58 +0000 https://dealershipnews.com/?p=28271 Dealership News’ Hudson Ford lists 3 signs to look for in your dealership that indicate high employee turnover – and the way you can mitigate that via the Dealership News Job Board

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Dealership News’ Hudson Ford lists 3 signs to look for in your dealership that indicate high employee turnover – and the way you can mitigate that via the Dealership News Job Board

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The Talent Struggle is Real https://dealershipnews.com/2019/03/the-talent-struggle-is-real/?utm_source=rss&utm_medium=rss&utm_campaign=the-talent-struggle-is-real Mon, 04 Mar 2019 17:42:57 +0000 https://dealershipnews.com/?p=28169 What is your dealership doing to attract and retain talent? ​This is the big question isn’t it?  Dealers all over are looking for talent across all departments.  While there does seem to be a huge deficiency in qualified tech candidates, no department is exempt from the talent shortage.  Sales, F&I,...

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What is your dealership doing to attract and retain talent?
​This is the big question isn’t it?  Dealers all over are looking for talent across all departments.  While there does seem to be a huge deficiency in qualified tech candidates, no department is exempt from the talent shortage.  Sales, F&I, Service Advisors, Accounting staff, Technicians, Lube Techs, even car wash and detail—it is becoming more and more difficult to fill these positions with talented, motivated, and qualified candidates.

There really is a talent shortage.As of February according to the Department of Labor, there are more job openings than job seekers for 10th month in a row.  Say what!?   Yes, it’s true.  HR professionals have known this was coming, but who really listens to us anyway?

 

Nationwide, we are in an interesting employment environment and the proverbial ball is in the job seekers court.  A large part of what is happening is demographic (this is the part that we knew was coming).  The Boomer Generation is really and finally retiring—and they are retiring in droves—leaving big gaping holes in the workforce.  And while we are trying to fill these positions with the best talent we seem to forget that candidates have OPTIONS today.  A lot of options actually.  They don’t need your job—not when they can go across the street to the next dealership.

 

 

What are you doing to bring them to YOUR dealership?

Frankly, if you are doing nothing and just waiting for the old days to return well—good luck with that.  The days of a Rockstar walking into your dealership are over.  Posting job openings on job boards and praying for qualified and exceptional candidates to apply—yep, over too.   Today’s candidate need a reason to want to choose your organization over the others.

 

Brand your dealership as an employer of distinction

Do you know what is being said about your company on social media?  What about reviews on glassdoor?  Believe that candidates are doing research on your company.  They want to know what is in it for THEM—other than a pay check.  Does your website have an employment page that explains why your dealership is a great place to work?  We are an industry of innovative creative thinkers—it’s time to put our immense skills to work to acquire talent.

 

Employee Value Proposition

Yes, it’s a thing.  Today’s candidates are looking for the value they will receive in return for working for you.  And if they don’t think it’s worth their time, they will move on to the next dealership.  Remember those Boomers who are retiring?  Well, the workforce is also filling with Millennials and Generation Z…think what you want about these generations (I happen to think they are pretty awesome) but we MUST learn to adapt to them and their wants and needs for employment.  And they want very different things.  They want a career path.  They want to know how you, as their new employer are going to help them achieve their career goals.  They want security and work life balance.  Do some research into your new workforce and see what you can do to make your organization more attractive to this workforce.

 

 

Once you get them—KEEP THEM

It’s no secret that as an industry, we suck at retaining our employees.  Even though we’ve all been talking about retention for years, turnover rates, according the NADA workforce study has actually gone up!  I’m convinced that the place to start is with your onboarding process.  First of all, get one.  And not just for sales—remember that your organization is more than just sales although sales seems to get most of the attention and resources.  Create an onboarding process that will:

 

  • Welcome your new employees
  • Complete all your compliance
  • Give them clear expectations
  • Begin to bring them into your culture

 

Do this for every new employee and you will be taking the first steps toward retention.  If you don’t, and it’s “business as usual”—you are risking that your newly hired employee will be on their phone looking for their next gig even before they have all their passwords.

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7 Mistakes Managers Make That Demotivate Their Employees https://dealershipnews.com/2019/03/7-mistakes-managers-make-that-demotivate-their-employees/?utm_source=rss&utm_medium=rss&utm_campaign=7-mistakes-managers-make-that-demotivate-their-employees Mon, 04 Mar 2019 01:00:42 +0000 https://dealershipnews.com/?p=27827 According to research done on the University of California, motivated workers are about 30% more effective than other employees. They are also 90% less likely to leave the company. Another study, by Gallup, has found that managers effect 70% of the motivation that workers experience. As some management experts state,...

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According to research done on the University of California, motivated workers are about 30% more effective than other employees. They are also 90% less likely to leave the company. Another study, by Gallup, has found that managers effect 70% of the motivation that workers experience. As some management experts state, employees don’t quit their jobs; rather, they quit their managers. Here is what managers do incorrect motivating their employees.

 

 

Making Meaningless Guidelines

Companies need rules. However, rules have to be designed with respect for the individual, and not be a quick attempt at generating order. From overzealous rule-making concerning attendance, to cutting down on employee benefits, there are many rules with which the supervisors annoy their staff. When workers feel the need to check their six, they begin to look for another place to function.

 

 

Letting Great Work Go Unrecognized

Rewarding achievements is more than making someone feel good. It’s also about demonstrating that you pay attention to who works well and who doesn’t. Recognition, in one type or another, can help create a better atmosphere for success. When you make recognition difficult to find, you send away your best employees.

 

 

Employing Mediocre Employees

To many people, the opportunity to work together with intelligent and competent co-workers is a crucial part of the satisfaction that comes with their work. This means that when managers hire thoughtlessly, they take away a good part of the reason existing employees come into work. Cautious, well-planned hiring is an important part of the manager’s job.

 

 

Treating Everyone exactly the same

Kids need to be treated the same as everyone else. This works for children because they aren’t graded on performance. The grownup workplace is different. Here workers are usually ranked based on how well they execute their duties. Bringing the equality rule from the planet of children to the grown-up world can cause problems. Adults who work hard and are talented need to be graded on the quality of their work. Grading everyone exactly the same only results in loss of motivation. Supervisors need to be willing to reward quality.

 

 

Being Lax with Poor Performers

People don’t always perform at their best and need a little slack every now and then. Laxity all the time, however, can make it seem as though poor performance is acceptable. Best performers anywhere can begin to really feel unappreciated when others at work have the ability to slow down without consequence. It’s important to reward those who perform and use discipline on those who don’t.

 

 

Getting Trustworthy

Whether it is a promotion or a chance to create a speech before the CEO, promises to employees need to be kept. When promises are kept, you begin to appear reliable. When promises are not kept, you can’t be relied upon. Since trust is an important part of the work that managers do, it’s important they never do something that erodes this quality.

 

 

Managers often stroll a thin line; they need to become the voice of the management and also from the workers. The difficulty of this position, nevertheless , disappears when you realize that all it requires to do well is to be trustworthy and honest.

 

This particular post appeared first on CBT Automotive System .

 

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